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Listening With Empathy

Creating Genuine Connections with Customers and Colleagues

by John Selby

ISBN: 1-57174-514-9
240 pages
5 x 7 inches
Hardcover
Precio del Internet: $14.96

Precio al por menor: $19.95

Usted ahorra: 25%




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With customer loyalty weighing in as the most valued commodity in the workplace today, we’d all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this follow-up to Take Charge of Your Mind (Hampton Roads, 2006, ISBN 1-57174-467-3) John Selby presents his 4-step Listening With Empathy mood-management method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twenty-two books with sales totaling more than half a million copies.
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Listening With Empathy Press Release (February 1, 2007)  [ View Press Release ]
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JOHN SELBY
John Selby
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